Modelcars

Shipping info



GENERAL

Automodels -webstore works almost always in real time, but in some cases the ordered products may be unavailable. In these cases, the whole order will be sent as one complete shipment when the missing product has arrived in our stock. The time for completing our stock is approximately 2-4 weeks. You will always be notified about possible delays in shipment by e-mail. If we cannot ship the ordered products within 30 days of the order confirmation date, we will refund the paid product and the possible extra postages to your bank account.

Previously mentioned terms do not apply to pre-ordered products. In these cases, we can not confirm the shipment date in advance, so the orders will be shipped as soon as possible, after the product has arrived in our stock.

You can also place your order via E-mail or telephone.
All prices include the Finnish VAT 24%.


PAYMENT INFO

Methods of payment are Bank Transfer, Cash on Delivery or Cash On Retrieval. The account number and payment receiver details are always found on the order confirmation, which you will receive in your E-mail, after placing the order. The delivery time, after receiving the payment, is approximately 3-5 days.

If the full payment is not received within 7 days of the order confirmation date, the purchase is automatically cancelled.
An exception are the pre-ordered products that cannot be paid for, until Automodels informs that the pre-ordered product is ready for delivery. After this, the 7-day payment condition comes into effect.

NOTE!
In cases of unclaimed Cash On Delivery -shipments and/or returns, Automodels will collect the delivery expenses from the customer, if the customer has not been able to provide an excuse for not claiming the products.

Unjustified delinquency or unclaimed Cash On Delivery packages can lead to terminating the customer relationship.


SHIPPING INFO

Shipping expenses will be added to the price according to valid shipping rates and to the estimated weight of the shipment. The weight informed in the product details is an estimate of the weight including the packing materials.

The shipping expenses are always based on the estimated weight mentioned in the product information. If the actual weight of the product differs from the estimated weight, Automodels will not collect nor refund the difference in shipping expenses.
The sender is always responsible for lost or damaged packages.

DELIVERY COSTS

Letter weight less than 0.10 kg 1.90 € (small-scale delivery fee)
Maxi Letter weight less than 0.25 kg 5.00 €
Maxi Letter weight less than 0.50 kg 6.50 €
Parcel weight less than 2.00 kg 9.40 €
Parcel weight less than 5.00 kg 11.15 €
Parcel weight less than 10.00 kg 12.65 €
Cash On Delivery added to total price 4.10 €

DELIVERY COSTS FOR OTHER COUNTRIES

- Zone 1 (NL,BE,LV,LT,LU,SE,DE,DK,EE)
Parcel weight less than 0.50 kg 18.00 €
Parcel weight less than 2.00 kg 25.00 €
Parcel weight less than 5.00 kg 35.00 €
Parcel weight less than 8.00 kg 50.00 €

- Zone 2 (BG,ES,IE,GB,IT,AT,GR,CY,MT,MC,PT,PL,FR,RO,SK,SI,CZ,HU)
Parcel weight less than 0.50 kg 20.00 €
Parcel weight less than 2.00 kg 28.00 €
Parcel weight less than 5.00 kg 38.00 €
Parcel weight less than 8.00 kg 50.00 €

- Zone 3 (BY,CH,IS,NO,RU,UA)
Parcel weight less than 0.50 kg 24.00 €
Parcel weight less than 2.00 kg 38.00 €
Parcel weight less than 5.00 kg 55.00 €

- Contact us for delivery costs to countries not listed.


WARRANTY INFO

We have a 14-day change and return guarantee. If the product is damaged, contact us as soon as possible, so that we can agree on a possible change, return or refund. Send an E-mail describing the possible damage in the product as accurately as possible and your wish for compensation. If possible, include a picture of the damaged product. As every situation is unique, individual agreements will be made.
In returns, we will handle the expenses and refund the product, after we have received and verified the damaged product.

In inexpensive products, we always primarily aim for a refund.



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